Warranty

Warranty & RMA for AdTrap Home
1 YEAR LIMITED LIABILITY WARRANTY

Products are warranted to be free from defects in materials or workmanship for 1 year from the date of purchase. Within this period, AdTrap will, at its sole option, repair or replace any components that fail in normal use. Such repairs or replacement will be made at no charge to the customer for parts or labor, provided the customer shall be responsible for any transportation cost. This warranty does not apply to: (i) cosmetic damage, such as scratches, nicks and dents; unless product damage has occurred due to a defect in materials or workmanship; (ii) damage caused by accident, abuse, misuse, water, flood, fire, or other acts of nature or external causes; (iii) damage caused by service performed by anyone who is not an authorized service provider of AdTrap; (iv) damage to a product that has been modified or altered without the written permission of AdTrap; or (v) damage to a product that has been connected to power and/or data cables that are not supplied by AdTrap.

THE WARRANTIES AND REMEDIES CONTAINED HEREIN ARE EXCLUSIVE AND IN LIEU OF ALL OTHER WARRANTIES EXPRESS, IMPLIED, OR STATUTORY, INCLUDING ANY LIABILITY ARISING UNDER ANY WARRANTY OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE, STATUTORY OR OTHERWISE. THIS WARRANTY GIVES YOU SPECIFIC LEGAL RIGHTS, WHICH MAY VARY FROM STATE TO STATE. IN NO EVENT SHALL ADTRAP BE LIABLE FOR ANY INCIDENTAL, SPECIAL, INDIRECT, OR CONSEQUENTIAL DAMAGES, WHETHER RESULTING FROM THE USE, MISUSE, OR INABILITY TO USE THIS PRODUCT OR FROM DEFECTS IN THE PRODUCT. SOME STATES DO NOT ALLOW THE EXCLUSION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

AdTrap retains the exclusive right to repair or replace (with a new or newly-overhauled replacement product) the device or software or offer a full refund of the purchase price at its sole discretion.

SUCH REMEDY SHALL BE YOUR SOLE AND EXCLUSIVE REMEDY FOR ANY BREACH OF WARRANTY

If you are not 100% satisfied with your AdTrap purchase, you can return your order to us for a full refund within 30 days.

Returns must be in good condition, and in the original packaging.

Securely pack the device and all its components, include a copy of the original sales receipt in the AdTrap box, which is required as the proof of purchase. After receiving authorization number (RMA) from us, please write clearly on the outside of the AdTrap package. RMA number must be prominently displayed on the outside of the package otherwise it will be returned to you unopened. Product shipped to AdTrap must be properly packaged and protected to prevent loss or damage in transit.

AdTrap reserves the right to decline the repair or replace products that are not properly packaged and shipped.

REFUNDS:

After receiving the RMA number from one of our representatives, customers will receive a refund after the unit has arrived at our facility and has been inspected. An email will be sent to the email on file that your return has been processed.

Processing will take approximately 7-10 days.

STANDARD REPLACEMENT:

After contacting us and receiving the RMA from one of our representatives, you will receive an email from us with a prepaid shipping label. Upon receipt of the defective product, AdTrap will, at its discretion, either repair or replace the product and ship it out in the most expeditious manner possible.

PLEASE NOTE:

Customers from countries outside the United States will be responsible to pay their own shipping fees.